How do I track my order?

When will my order be shipped?

What is the production and delivery time for “made to order” products?

Do I pay for the shipment of my order?

Depending on the order amount and your shipping address, the system will automatically add your shipping cost to your order.
If your order total is over 350 USD, all items purchased from BABYTOLY.com are worldwide free of shipment.

Do I pay any other fees when my order is delivered?

For every international order, a certain customs fee is paid before delivery, depending on the buyer's country. This cost varies in each country. Please place your order after learning your country's customs tax and VAT conditions from your country's customs department.
As Babytoly, we do not provide any information on how customs requests are implemented in your country.
Since we are just the shipper and supplier of the product, buyers are expected to place orders knowing their country's customs and tax policy.
In some countries, there may be some special customs trade agreements with our country, in accordance with our commercial relations. In this case, there are instructions that must be followed for your shipment. If you send them, we can take them into consideration and ship them accordingly.

Which countries and regions do you delivery to?

We ship worldwide. All deliveries are made by Express Shipping. If your country and location do not appear in the country and location list, we are happy to help you place your order.
Please email us: [email protected]

How long does it take for my order to arrive?

Depending on your country and territory, your order will reach you between 2 to 7 business days.

Do I receive notification about my shipment?

Yes. We send a notification e-mail to you once your order is being shipped. You can check the status of your order any time by writing to us through: [email protected]
You can also track the status through my account icon, from the "My Orders" section.

Changes & Returns

What are the Exchange and Return policies and procedures?

Is returning an item free?

What are the return conditions?

Can I return the products in sale?

Discount and Outlet items are final sale. Returns and exchanges will not be possible. The buyer should make a choice knowing this.

Payments & Security

How do I pay?

Which cards do you accept?

Is BABYTOLY.com secure?

Do you store my credit card information?

Never. Your credit card information is only asked at the time of your purchase and we do not store it for any further use. This is why you need to enter it again each time you buy from us.

Frequently Asked Questions (FAQ)